At Handcraft Berber, we are committed to customer satisfaction and aim to provide a smooth and secure shopping experience. You may return a product under the following conditions:

📩 Submitting a Return Request

All return requests must be submitted via email to:
📧 Contact@darihandemade.com

  • Requests must be submitted within five (5) days from the delivery date.
  • No return requests will be accepted after this period.

📦 Return Conditions

  • The item must be returned in its original condition, unused and undamaged by the customer.
  • It must be securely repacked in the same way it was received to avoid damage during transit.
  • If the item is defective or damaged upon delivery, Handcraft Berber will cover the full return shipping cost.
  • For all other return reasons (e.g., change of mind, wrong item ordered), the customer will bear the return shipping costs.
  • Return shipments must be door-to-door; any returns held in Moroccan customs due to unpaid taxes will not be considered returned.

🕒 Return Timeline

  • Once your return request is approved, you must ship the product back within 15 days of delivery.
  • If the item is not shipped within this timeframe, the request will be canceled.

✅ Inspection & Refund

  • All returned items will be carefully inspected upon arrival.
  • If the item is in acceptable condition, a refund will be issued to the original payment method.
  • Refunds are processed within 2 business days of receiving the item. Depending on your bank or credit card provider, funds may take 5–10 business days to appear in your account.

❌ Non-Returnable Situations

  • Items that are used, damaged, or modified in any way.
  • Custom or made-to-order products.
  • Orders that are refused or undeliverable after multiple delivery attempts. In such cases, no refund will be issued, even if the package is returned to us.
  • Uncoordinated returns will not be accepted or processed.

ℹ️ Additional Information

  • We take photos of all products before shipping.
  • In case of complaints or visible damage, we recommend capturing a video during unboxing as proof.
  • All return claims are subject to review by our team. Their decision to approve or reject the return is final.
  • We will remain in contact with you throughout the process, especially in case of delays or issues.

📧 For any questions, feel free to contact us at:
Contact@darihandemade.com

💬 Thank you for shopping with us — your satisfaction means the world to us!